Refund Policy

At Soccial Symphony, we are committed to providing high-quality services that meet your expectations. We understand that circumstances may arise where you need to request a refund. This policy outlines the terms and conditions for refunds related to our services.

1. General Refund Terms

• Refunds are available only for services that qualify under the terms outlined below.

• Requests for refunds must be submitted via email to soccialsymphony@gmail.com within 7 days of the transaction date.

• Refunds will not be issued for services that have already been rendered or partially completed unless otherwise stated in a specific service agreement.

2. Eligibility for Refunds

Refunds may be provided under the following circumstances:

• Service Not Delivered: If the service was not initiated or delivered as per the agreed timeline, you are eligible for a full refund.

• Errors in Billing: If there was an error in billing or duplicate payments, we will process a refund after verification.

• Mutual Agreement: If both parties agree to terminate the service before its commencement, a refund will be issued as per the agreed terms.

3. Non-Refundable Services

The following services are not eligible for refunds:

• Services that have already been completed or partially delivered.

• Customized or one-time consultation services where the session has already been conducted.

• Digital deliverables or content creation projects that are in progress or completed.

4. Process for Refund Requests

• To request a refund, please email us at soccialsymphony@gmail.com with the following details:

• Your name and contact information.

• Transaction ID or invoice number.

• A brief explanation of the reason for your refund request.

• Once we receive your request, we will review it and notify you of the refund status within 5 business days.

5. Refund Approval and Timeline

• Evaluation Timeline: Refund requests will be reviewed and evaluated within 5 business days of submission.

• Processing Timeline: Once approved, refunds will be initiated within 7-10 business days and credited via the original payment method.

• Bank Processing: The exact timeline may vary based on your bank or payment provider’s policies.

6. Cancellation Policy

• Cancellation requests must be submitted at least 48 hours before the scheduled start of a service.

• Refunds for cancellations are subject to review and approval as per the terms outlined in your service agreement.

7. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us:

• Email: soccialsymphony@gmail.com

• Phone: +91 9619306915